IMPLEMENTASI METODE WEBQUAL 4.0 MODIFIKASI PADA WEBSITE STUDENT PORTAL STMIK POLITEKNIK PALCOMTECH


Penulis:Eka Hartati
ISSN:2337-3636
Vol:5
Bulan/Tahun:Desember /2017
Abstrak:

Webiste of student portal used to find information about the activities of the lecture, the website consist of menu Home, Login, vision and mission, Article, Announcement, News, tutorials and Tips, Support, Alumni, and About. This research aims to know the difference between the actual perception and the ideal expectations of the website users, in this case the students of STMIK Politeknik Palcomtech. using webqual 4.0 modifications. Webqual 4.0 component modifications in this study consists of Information Quality, Service Interaction Quality, User Interface and Usability, Quality, which in this study used data types data type ordinal, and likert scale shapes with 99 respondents. In this study it can be concluded that all gaps are negative and there is a difference between the actual perception and the ideal expectation of students on each dimension, where the perception is smaller than the expectation that the student wants. Keywords: Student Portal Website, Webqual 4.0 Modifications, Perceptions and Eexpectations


   

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